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Our Terms & Conditions Keep Your Account Safe

When you open an account with macan123 login, you agree to the terms that protect both you and the platform.

Account opening & verificationPayment terms for DANA, OVO, GoPay and QRISWithdrawal and dispute procedures
macan123 login Our Terms & Conditions Keep Your Account Safe
REACH OUR TEAM

How to Contact Us About Your Terms Questions

Live Chat Support Open your account and head to the support bubble in the bottom-right corner.
Email Support Send queries to our support inbox and expect a response within 24 hours.
In-Account Messaging Log into your macan123 login account and use the messaging centre to contact our…
SECURITY & DATA

How We Protect Your Account and Information

Account Verification

When you open your account, we verify your identity to prevent fraud and money-laundering.

Payment Data Handling

DANA, OVO, GoPay and QRIS details are never stored on our servers. Each transaction routes through encrypted payment gateways.

Session Security

Your session expires after 30 minutes of inactivity for security. Log back in to resume play.

Withdrawal Verification

Before funds leave your account, we confirm the withdrawal request against your registered payment method.

Data Retention

Account records are kept for the duration of your membership and 7 years after closure for regulatory compliance.

Policy Changes & Your Rights

If we update these terms, we notify you by email and in-app message at least 14 days in advance.

Frequently Asked Questions About Terms & Conditions

Deposits must come from accounts registered in your own name. Transfers from third parties violate these terms and may lead to account suspension and forfeiture of funds. We verify deposit sources during your first withdrawal to prevent fraud.

Your registered name cannot be changed once verified, as it must match your payment method. Your email address can be updated through account settings or by contacting support. Changes take effect immediately and are confirmed via the new email.

You may close your account at any time through settings or by requesting support. Outstanding balances must be withdrawn before closure. Account data is retained for 7 years after closure to meet regulatory obligations in Indonesia.

Withdrawals to DANA, OVO, GoPay and QRIS typically arrive within minutes to one hour once processed. Bank transfers may take 1–3 business days depending on your bank's clearing times. Players in Medan and other regions experience the same processing windows.

Contact our support team immediately via live chat or email. Do not make further transactions. We will freeze your account, investigate, and verify all transactions. Unauthorized withdrawals may be reversed if reported within 7 days.

Eligibility and access depend on local law. These terms apply consistently across Indonesia where permitted. Regional restrictions, if any, are noted during account opening or when you access the lobby.

We may close an account for breach of these terms, suspected fraud, or inactivity beyond 12 months. Any outstanding balance is held and can be withdrawn. You will receive notification and an explanation via your registered email.